Refunds and cancellation

The trial

Every plan starts on a short paid trial of that same plan — the same models, the same seats, and UltraZeta wherever the plan includes it. Only the amount of use is smaller. The price and the date it converts are shown on the payment screen and on your account page before you are charged.

The trial payment is refundable in full within the trial period. Cancel before it converts and you are not charged for the first month. Cancelling is one click on the account page — there is no retention flow and nobody to talk to first.

Cancelling

You can cancel from your account page at any time. Cancelling stops the next payment. It does not end the period you have already paid for — your plan keeps working until that period ends.

What happens to unused capacity

Unused capacity is not refunded and does not carry over. If you use a tenth of your month, the rest ends with the period. It does not roll into next month and it is not paid back. The same is true of the daily and weekly limits inside the month: they are rate limits, not a budget, so an unused Tuesday does not make Wednesday larger.

We would rather say that plainly than let you discover it.

When we do refund

If a run fails and we charged you for it. A run that fails part-way is meant to release its charge automatically. If you were charged for an answer you did not receive, tell us and we will refund it.

Within seven days of your first full payment, if the product is not what you expected and you have barely used it. Email us and we will refund that payment in full.

If we take a payment after you cancelled. In full, and we will fix whatever caused it.

When we do not

Because you did not use the capacity. Because you disagree with an answer — the models can be wrong, which is why every answer shows the reasoning underneath it and records where a seat would not sign off. Because you changed your mind after the seven days.

If a plan changes

What you bought is fixed at the moment you buy it. If a plan is later made smaller, that change does not reach back to a subscription already paid for — the terms you were sold are stored with your subscription and are what we hold ourselves to until you change plan yourself.

How

Email the address on the contact page from the address on the account. Refunds go back to the card that paid, through Razorpay, and usually take five to seven working days to appear.

A refund is of the whole amount you were charged, including the GST inside it if you paid in rupees. The rupee price includes GST, so there is no separate tax line to argue about — you get back what left your card.